At Sky Exchange, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you access our website or mobile app. By using our platform, you agree to the terms described in this policy.

1. Introduction to Our Privacy Commitments

Sky Exchange is a trusted name in online sports betting and casino entertainment. As a responsible service provider, we understand how important your personal data is and why it must be handled with care. This Privacy Policy provides complete transparency on how we collect your data, why we need it, how we use it, and how we ensure it remains secure.

We operate in compliance with Indian IT laws and align with global data privacy standards. Whether you are registering for an account, placing bets, withdrawing winnings, or using any of our services, we take every step necessary to ensure your data remains protected.

2. Information We Collect

We collect different types of information from users to provide a smooth and secure betting experience. The types of information collected may include:

a. Personal Identifiable Information (PII)

This includes any information that can directly identify you, such as:

• Full Name

• Email Address

• Mobile Number

• Residential Address

• Date of Birth

• Identity verification documents (like PAN Card, Aadhaar)

b. Account Activity Data

When you interact with our platform, we collect usage-related information such as:

• Login and logout timestamps

• Bet history and transaction details

• Deposit and withdrawal activities

• Preferred games and time spent on the platform

c. Device and Technical Information

We may collect non-personal data related to the devices you use to access Sky Exchange, including:

• IP address

• Browser type

• Device type (mobile, tablet, desktop)

• Operating system

• Cookies and session data

This information helps us improve user experience and ensure system compatibility and performance.

3. How We Use Your Information

Sky Exchange uses your data for multiple essential purposes to deliver our services efficiently and safely:

a. Account Verification

We use your personal data to verify your identity during registration, withdrawals, and promotional reward redemptions. This helps prevent duplicate accounts and fraudulent activity.

b. Security and Fraud Prevention

To ensure fair play and detect unusual behavior, we monitor activity on the platform using your data. This includes tracking IP addresses and login patterns to detect bots, multiple account access, or suspicious betting patterns.

c. Improving Platform Features

Usage data allows us to analyze what games or sports users enjoy the most. This helps us optimize game offerings, improve site performance, and enhance your overall experience.

d. Communication and Support

We use your contact details to send updates about:

• Account status and changes

• Betting limits and policy changes

• Promotions, bonuses, and tournament invites

• Customer support responses

You can opt-out of promotional emails at any time through your account settings.

4. Sharing Your Information

Sky Exchange does not sell or rent your data to third parties. However, we may share your information in the following cases:

a. With Service Providers

We work with trusted third-party vendors who provide payment processing, identity verification, technical support, and analytics services. These vendors are required to follow strict confidentiality and security measures.

b. Legal and Regulatory Disclosure

If required by law, or under court orders, we may disclose your information to law enforcement, tax authorities, or government agencies. This is strictly done under applicable legal procedures.

c. Business Transfers

In the case of a merger, acquisition, or business restructuring, your data may be transferred to a new entity. If that occurs, we will inform you in advance and update this Privacy Policy.

5. How We Protect Your Data

We implement multiple layers of security to ensure that your data remains private and safe from unauthorized access.

a. Encryption

All sensitive data transmitted between your device and our servers is encrypted using SSL (Secure Socket Layer) technology. This includes login credentials, financial transactions, and uploaded documents.

b. Access Control

Only authorized personnel at Sky Exchange have access to your private information, and only when necessary for support or security tasks.

c. Regular Security Audits

We conduct regular internal audits and employ third-party cybersecurity consultants to identify and fix potential vulnerabilities.

d. Secure Storage

Your data is stored on secure servers in compliance with data protection norms. Backups are maintained regularly to prevent data loss.

6. Cookies and Tracking Technologies

Sky Exchange uses cookies and similar technologies to improve site functionality, understand user behavior, and deliver customized content.

What Are Cookies?

Cookies are small data files stored on your browser when you visit our platform. These help us remember your preferences and settings for future visits.

You can modify your browser settings to accept, reject, or delete cookies. However, disabling cookies may affect your user experience.

7. Data Retention Policy

We retain your personal information for as long as it is required for legal and operational purposes.

Retention Duration Includes:

• While your account is active

• After account closure (up to 7 years in some cases for legal compliance)

• Until all pending transactions or investigations are resolved

If you wish to delete your account and request data removal, you may contact our support team. Note that we may still retain some data to comply with legal requirements or resolve disputes.

8. Your Rights as a User

Sky Exchange believes in giving you full control over your personal data. As a registered user, you have the following rights:

a. Right to Access

You may request a copy of your data stored with us at any time by contacting customer support.

b. Right to Correction

If any of your personal information is incorrect or outdated, you can request corrections or update it via your account settings.

c. Right to Deletion

You have the right to request the deletion of your data, provided there are no pending legal obligations or account-related issues.

d. Right to Withdraw Consent

If you have given consent for promotional communications, you can withdraw it anytime via settings or by contacting support.

9. Age Restrictions and Minor Protection

Sky Exchange is strictly for users aged 18 years or older. We do not knowingly collect personal data from minors.

During account registration, we use identity verification methods to ensure the user is of legal age. If it comes to our attention that an account is being used by a minor, we will immediately suspend and delete the account.

10. External Links and Third-Party Services

Our platform may contain links to external websites or services that are not operated by Sky Exchange. Once you leave our domain, this Privacy Policy no longer applies.

We encourage users to review the privacy policies of any third-party platforms they interact with, especially during payment processing or when accessing external offers.

11. Updates to Our Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect new legal requirements, business practices, or technical changes. Updates will be posted on this page, and users will be notified via email or in-app notifications when necessary.

It is your responsibility to review the updated policy from time to time. Continued use of Sky Exchange services after changes implies your acceptance of the revised terms.

12. Contacting Sky Exchange

If you have any questions, concerns, or complaints regarding our Privacy Policy or data usage practices, you can reach out to us:

Email: support@skyexch.ig
Live Chat: Available 24/7 through the Sky Exchange platformWe are committed to responding to all inquiries within 72 hours.